STS Conference 2023: Moving Forward in Time

A sociotechnical systems (STS) perspective on the future of Organizations in the Public Services

Wednesday, September 13 - Friday, September 15 in Maastricht, the Netherlands (optional culture day Tuesday, September 12).

For registration click HERE.

In this roundtable of the global network of SmarT organizations we analyze the challenges public organizations face and the solutions they can discover from an STS point of view.

Like in STS theory, human connection is a key success factor for this 2023 conference. This is why it offers ample opportunities to network and to connect, among which is a gala diner at Château Neercanne.

Together with the Global Network for SmarT Organization Design and over 20 speakers, this year promises again to be an exciting conference. Using a mix of presentations, deliberations and practical workshops, as well as a real life case study, we as a team can make a difference!

Access to the 3 day conference (13,14 & 15 September 2023), including the reception on Tuesday evening, 12 September and the galadinner on 14 September can be purchased after clicking on on the link displayed above (indicated by "HERE"). You can then choose whether you want to participate in the cultural day on 12 September for an additional price of € 75.

Public Sector Challenges

Public sectors like Welfare, Education and Healthcare face growing pressure

In many countries there is growing concern about the public services. Welfare, Education and Healthcare especially face the brunt of this pressure via increases in demand and higher complexity, labor force shortages, tighter budgets, shifts to a sustainable future and so on.

On the other hand, digital technology offers opportunities but at best only yields marginal gains with the current organizational forms: "We cannot solve our problems with the same thinking we used when we created them" (A. Einstein). Solutions for these problems are sought in more staff, shared service centers, standardization and centralization and so forth. However, these are the kind of solutions which increase bureaucracy and are ultimately a death end path.

This year's STS conference explores what systemic changes public sectors should carry out in order to face these challenges.

Meet our Keynote Speakers


Principal Organisational Consultant, Coach and Researcher at the Tavistock Institute                           

Camilla Child

Emeritus Professor, Former Chief  Medical Technology & Innovation     Officer @ University Hospital Leuven      

Frank Rademakers

Senior Full Professor Sociology of        Work & Organisation @ KU Leuven                                               

Geert Van Hootegem

Assistant Professor in Ethics & Philosophy of Technology | Programme Director BA Digital Society

Katleen Gabriels

The Program

!!! Program in headlines. Final program will come soon !!!

Tuesday - 12 September

Day - Optional Cultural Day in Maastricht

Evening - OpeningReception

Wednesday - 13 September

Morning - Opening, Stage Setting, Keynotes, Deliberations 

Afternoon - Parallel sessions presentations and workshops.

Thursday - 14 September

Day - Trip to an Organization (diagnozing & consulting a real-lifepublic sector client for the future in small teams)

Evening - Gala Diner

Friday - 15 September

Keynotes, Deliberations and Take away

Outlook 2024 Conference 


Venue, Accommodation & Travelling

The conference will take place in the Crowne Plaza Hotel in Maastricht

We will be in a larger conference and depending on the type of session the larger room will be split up into smaller rooms.

We have reservations for 40 rooms based on a special conference fee: 149 euros for a single room and 169 euros for a double room. These conference rates are valid until March 31. After that, the number of available rooms for these rates will decrease and from May daily prices apply. We recommend to book as soon as possible, as September is quite busy touristic month which reflects in room rates.

Keep in mind that the weather in September will be between 15-20 °C. Click on the icon below for a link to the route.

How to book the Crowne Plaza Hotel    in Maastricht at discounted rates?

By clicking HERE or on the Crowne Plaza logo you will be taken to the booking site. There are few points to take into account when booking:

  • Click on the "Book now" button at the bottom, next to the date fields and NOT on the "Book now" button on top.
  • To have the discounted rates you should only select the dates of the conference (12-15 Sept.). You can contact Marion Severeijns in case you also want to book Monday 11 sept. AFTER you booked your stay for the conference dates 12-15 Sept. Her email:

Reaching Maastricht and the venue         

Maastricht can be easily reached by train. The train station (link) is located at 700 meters or 9 min walking from the Crowne Plaza Hotel. Click on the icon below for the location on Google Maps.

For flights, we recommend the aiprorts of Amsterdam, Brussels (Zaventem), or Dusseldorf and subsequently a train to reach Maastricht.

Train tickets can be best purchased from the country you are departing from (access the website by clicking on the logo):

Netherlands      Belgium            Germany


The Design Team    


Organisatiedesign en -ontwikkeling. Expertise in zorg en non-profit

Chris Sels

Principal Organisational Consultant, Coach  & Researcher @ the Tavistock Institute

Camilla Child

Wissenschaftlicher Mitarbeiter @ Universität Duisburg-Essen                

Erich Latniak

Initiate change in organisations - Specialising in healthcare organisations

Jean-Pierre Boijmans


Adviseur ST-Groep                                             

Pierre van Amelsvoort


Associate Professor & Disruptive Org-Digital Thinker

Mark Govers

For any questions or remarks on STS 2023 an email can be send to

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